Town of Coeburn ServLine Water Leak Protection Program

The new ServLine Water Leak Protection Program will help TOWN OF COEBURN customers with high water bills that result from qualifying leaks starting October 1, 2026, all eligible customers will be automatically enrolled for a fee of $2.35 for residential water customers per month and $2.35 for residential sewer customers per month. Any customer may opt out of the leak protection program by calling ServLine at (877)202-1437.

Adjustments only cover "lost" water and do not cover repairs. To be eligible for this program, you must:

• Be a Town of Coeburn account holder.
• Have a qualifying leak.
• Have a leak, such as behind a wall, underground, or under the foundation.
• Be able to provide details of the repair and show reduced consumption in a subsequent month after the leak occurred.
• Provide Proof of Repair.

To request an adjustment:

• Please call: (877)202-1437
• Please provide the account number and property service address.
• Provide the date, details of the leak, description of repairs made.
• Provide a range of high bill dates caused by the leak and proof of repairs.

Adjustment details:

• Leak adjustment limit of $2500.00.
• One (1) billing cycle during any twelve (12) month rolling period.
• Town of Coebum will consider a leak adjustment credit for the two (2) highest consumption bills contained within the consecutive billing cycles of a leak.
• Any approved adjustment will be applied directly to your account on the next billing cycle.

ServLineProtection Program QA.pdf